Create a Culture of Constant Improvement

Create a Culture of Constant Improvement

Continuously creating a culture of constant improvement in a call center can be a difficulty. Constant performance enhancement can be accomplished with a magic trick: The magic of competition According to a Harvard Company School study, “Competitive challenges...
Choosing your Call Center

Choosing your Call Center

Customer care is an important aspect of any service, but in some cases managing the phones can become a problem that damages day-to-day operations. That’s why you may consider call center services. When addressing phones, email messages and consumer inquiries...
Remote Workforce

Remote Workforce

In reaction to the unpredictabilities presented by Covid-19, many business and universities have actually asked their staff members to become a Remote Workforce. While near to a quarter of the U.S. labor force already works from home at least part of the time, the new...
Collection Services

Collection Services

Having too many unpaid invoices is a job that will consume too many resources from your Collection Services staff! At this point you may consider to build a relationship with a collection agency or a call center that can handle this workflow. How do you begin? First...