Having too many unpaid invoices is a job that will consume too many resources from your Collection Services staff!
At this point you may consider to build a relationship with a collection agency or a call center that can handle this workflow.
How do you begin?
First of all, you must do your research to know which company will be able to manage properly the staggering load of work you have.
You also have to think about two things immediately, do you want to outsource these operations in house or would you rather off-shore them?
The first option will make sure that you are more in control of the team and that it will be pretty familiar to what you know already.
Sending your operations to another country will lower the costs of operating inside US territory.
The workforce is not less capable in other countries. It will blow you away when you know which big companies have gotten a benefit out of this!
Get a qualified agency to handle your Collection Services
If your business is investigating a call center than can manage these operations.
You need to be certain that they are qualified and licensed to act as debt collectors depending on the state where they operate
When it comes to the license, this will be particularly crucial to find out when you plan to outsource collection services within the US.
There are multiple companies, especially call centers all over latinamera and Asia that are capable of handling these types of jobs!
You are able to hire degree holders that will actually cost less than high school graduates from within the US.
And this means that they will be be mature enough to deal with debt collectors in a way that favors your business.
How to have a great Collection Service
You must be knowledgable, whenever you want to establish contact with a delinquent, you have to know everything you possibly can about such customer.
All documentation and information should be at your agents’ disposal because this will help them to speak professionally and personally.
This will help you to prevent that your agents are assuming things wrongfully whenever they start a debt collection interaction.
Representatives will have a better understanding this way and they will know when the debt has not been collected.
And they must also not alienate customers as they can be potential buyers in the future when they get the treatment that they deserve!
Agents have to be trained properly to be kind and professional when they are collecting debt. Honestly, no one likes to receive debt collecting calls, it’s awkward!
And knowing how others feel when receiving these calls is crucial to the way that your agents will interact with the customers and how the conversation will be at the very beginning.
Also, it is quite common that invoices have remained unpaid for a long time and with time phone numbers change owners.
Agents have to always make sure that they are talking to the right person before they attempt to collect the debt!
This will help to dodge conflict when representatives stay relaxed.
In those cases the debtor or any person starts harrassing your agents during the contact but also no matter how harsh the person is, the agent must listen carefully to find a potential way to reach their goal.